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Rock Formation

Terms and Conditions

Thank you for choosing to work with me!

These Terms and Conditions are a written agreement which represent your rights and responsibilities when you choose to engage with my services.  By using any of the services listed here or hiring me to create a bespoke service for you or your company, you are agreeing to these Terms.

Terms of participation in a workshop, mediation or coaching sessions


The Compassionate Communication workshop / training or 1 on 1 coaching / mediation that you have registered for is not psychotherapy.

It often involves emotional opening, as you will be called upon to explore your feelings, thoughts and needs and this exploration can bring to the surface difficult situations and intense, even painful feelings. For this reason, you are invited to inform me in advance, if you are going through a particularly difficult emotional phase of your life and you think that an emotional opening could affect you more than you would want it to, this will support me in making sure that we stay within a context that feels safe and comfortable for you to explore. 


Your participation in the Compassionate (Nonviolent) Communication training, mediation or coaching means that you understand and fully accept the above risks, that you participate at your own risk and that you release the organizers and workshop holders and any other participant in any way and in any capacity from any liability for any damage, or loss arising. In the case of experiencing discomfort that you wish you had not experienced, I still want to hear from you. Participant experiences, feedback and concerns are always welcomed and highly valued (please see below) 


This training / coaching  will be based on my experience and

interpretation of the NVC process to date. I have been Facilitating NVC workshops for more than 3 years and studying and embodying NVC practices for more than 7 years. 


Complaints, concerns and general feedback:

Your feedback is highly valued and welcomed as an opportunity for learning, taking responsibility and working with integrity to my core values of trust, care, safety and consideration. If you have a complaint or concern about the way that I have worked with you I would love to hear from you. Please contact me to share your complaint or concern with me.


Positive Feedback:

Conversely if you have liked working with me and you would enjoy leaving your feedback or review, I would love to have your support and receive your words of gratitude, learning and satisfaction.



I offer a range of services which are tailored to your needs. After we have an initial discussion we will come to an agreement around which service is best suited for your personal needs. 


We will then agree upon an initial starting point of 6 sessions or more,  (on rare occasions I may suggest less than 6 session) so that you have time to integrate the skills or process the situation you are looking for support with. 


The amount of sessions needed in mediation or coaching is unique to your personal requirements. I can not guarantee that you will achieve the results that you are looking for after my initial assessment of the number of sessions needed. 


I make an estimate based on your personal situation and my past experience working with clients. 


The change that you wish to see depends on many interchangeable varriables (such as time commitment to course materials outside / past experiences / the depth of complication in a relationship)




Inclusion and sustainability are core values which I contemplate when creating a fee structure to work with. I enjoy offering a sliding scale for each service, so that my work is made accessible to a variety of people. 

Please choose an amount that is comfortable for you to pay within the range offered.

If you choose to pay the higher rate this amount makes it possible for me to offer some pro bono opportunities to those who need it.

If you want to use my services but the sliding scale I am offering is an obstacle, please contact me so that we can discuss possibilities. 


All 1:1 sessions: £65-95 per 1 hour session together

Solo Sessions (part of healing dialogues / mediation process) :  £65-95 per 1 hour session together

1.5 hour Healing dialogues: £90-120 for 2 (£25 pp for each extra person involved)


For packages and workshop fees please visit the services area of my website


For private group work or corporate events please contact me to discuss your needs and requirements. 


Cancellations and Refunds:


For a full refund I ask for 48 hours notice of cancellation on any service. If you have booked a workshop or bespoke service with me, please read the terms and conditions for that service as you may be required to cancel further in advance. If the workshop does not specify an earlier period of cancellation then the minimum amount required for a refund is 2 weeks before the start date. Please see each courses refund policy at the end of the sign up page.


If you are dissatisfied with a service and you are seeking a refund, please follow the complaints procedure in order to request a refund. We will discuss any areas of misalignment from your expectations of the course and my delivery of it, and we will decide on an amount that is suitable accordingly. 


If a course is cancelled by me you will automatically be given the option of a full refund or a choice to re-use the amount paid as credit for another time. 

Contact Details

Emma Buggy




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